Consumer perception about Smart Services

[extracts from a survey by Yatin Jog, Sugandha Rupani and Saurabh ]

In order to understand the current status of adoption of Smart Services, a Questionnaire was formed. A survey strategy was utilized to gather information from 115 respondents of various categories i.e., from college students to office going professionals, from Unemployed to Retired Professionals.

There is no doubt that smart services are going to replace traditional processes. In this survey, various smart services were mentioned and respondents were asked to choose the smart services which are going to grow at a faster pace in future. The smart service which got the maximum response is E-payment. Hence, we can say that there is scope for all type of smart services but the smart service which might grow at a much faster rate than others according to this survey is E – Payment following E – Governance.

There is always a reason behind using any service. People will accept and start using any of the smart services if they have a reason to do so and also there must be the value addition to their daily life after using that service. In this survey, we have asked respondents about the reason to accept smart services and the main reason which came up in this survey is saving time. 79% respondents agreed that they want to use this service for time-saving 

Smart services are going to impact most of the industries as well. We have asked the respondents that which industry is going to be impacted the most due to smart services. 59% of the respondents agree that BFSI Industry is going to be affected the most because of smart services 

Every technology has some challenges adhered with it. Smart services are also having some major challenges and we have asked the respondents that which could be the major restraining factor that can affect the acceptance rate of smart services. The major problem that most of the respondent agreed on is lack of knowledge 

There is no doubt that industries will try as much as possible to be a part of the major projects running in this country. We have asked our respondents about the sector which is going to be the biggest investor thus aligning its interest with the upcoming smart services. According to respondents’ IT industry is going to be major stakeholders for smart services with a consensus of 76% respondents