Customer Experience Vs Customer Service: What’s the Major Difference?

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Headings…
Customer Experience Vs Customer Service
So, What’s the Customer Service?
How Can You Measure Customer Service?
And What Are Vital Elements of Customer Service?
Customer Experience: Sum of All Interactions with A Brand
Basics Elements for Excellence in Customer Experience

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Nowadays, customer experience and customer service have become buzzwords in the business-centric milieu.
However, customer experience, customer service, and even customer care are so confusing, that often businesses don’t bother to invest separately.
According to the Oracle Report, customer experience will overtake price and product as the key brand differentiation in 2020.
So, What’s the Customer Service?
Customer service is assistance provided by the organization that could be helping a customer choose the right product, assisting the purchase process, and troubleshooting after buying.
Customer service is essential as the Oracle Report says that 97% of executives believe delivering excellent customer experience is critical to success.
How Can You Measure Customer Service?
So, you can measure customer service performance with the help of a customer satisfaction score (CSAT).
Customer satisfaction score (CSAT) would help further to make the strategy of customer experience.
And What Are Vital Elements of Customer Service?
Customer Experience: Sum of All Interactions with A Brand
Now, let’s talk about the customer experience.
Customer experience is the total journey of a customer with a particular brand from discovering to understanding, purchasing, and sentiments after actually using a product.
Moreover, the customer experience includes all touch-points and mediums that a business is using at that time.
Basics Elements for Excellence in Customer Experience
Following are four core elements for a successful customer experience approach:
Measuring Customer Experience
Measuring customer experience is necessary as it would give you some invaluable insights helping to improve and institutionalize your business processes.
Customer experience is measured by net promoter score (NPS).
What Is Customer Experience?
Some confusion must be alleviated before you implement any strategy to improve the customer experience in your organization

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