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#News(General) [ authored via TelegramGroup IoTForIndia ]
In this article we show the concerns of a potential customer – a factory planning to enhance a part of the production flow with a smart, connected product.
Loss of control
Unlike traditional industrial equipment which is fully managed locally, a smart, connected product (due to the peculiarities of its architecture) is sending information to and receives the commands from a vendor’s cloud. The control over a smart, connected product is split between a product user and a product manufacturer (and sometimes a third-party service organization serving similar products provided by various vendors). With the limited access to the information gathered by a smart, connected product and limited control over such a product (which influences the control over the whole production flow), customers may have the concerns regarding resorting to such equipment and even abandon this idea.
This issue can be addressed with a service-level agreement with a vendor. Customers and vendors discuss beforehand the terms of using a smart, connected product, and customers get the info about how much access to a smart, connected product will be available for the customer.
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