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› Forums › General › Discussions (General) › IoT’s Impact on Customer Experience?
Tagged: Governance_G12, Tech_G15
#Discussion(General) [ via IoTForIndiaGroup ]
IoT-enabled products and systems are no longer solely for enthusiastic emerging tech adopters. They are largely unavoidable today.
some important and potentially frightening questions: Can consumers opt out of IoT connectivity if they want? Can companies afford to postpone participation in this growing trend? Can business leaders provide IoT-enabled capabilities safely and securely? Also, what does the future look like for the companies deploying IoT technology in customer experience (CX) initiatives?