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#News(IoTStack) [ via IoTForIndiaGroup ]
Tata Power customers in Mumbai can now use voice commands to interact with TINA for various services on Billing, Payment, etc. Consumer, for example, can simply saying “Talk to Tata Power TINA” on Google Assistant, and avail Bill related services presently and many more in coming months. The new customer experience is designed to deliver relevant information in an engaging conversational manner with minimum steps.
The new VoiceBOT service from Tata Power is enabled with technology support from Yellow Messenger, an AI-powered enterprise audience engagement company
The integration of TINA with Google Assistant also gives the bot the ability to process requests without asking for customer ID, phone number or other personal details. TINA can now run the phone number, the query coming from its database, identify the linked account and retrieve the relevant information to deliver it in a personalized, conversational manner. On the other hand, for generic, non-account specific queries such as locating nearest Tata Power Centre does not require any such data.
The new service will be available immediately to all Tata Power residential, commercial and industrial Consumers.
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