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#News(Startup) [ via IoTForIndiaGroup ]
The Vienna, Virginia-based startup Urgently.ly , which was founded by Ric Fleisher, Surendra Goel, Luke Kathol, Lokesh Kumar, Rick Robinson, and Chris Spanos in 2013, offers a digital-first roadside assistance service that’s available 24/7. Over 200,000 drivers have signed up directly, in addition to millions who’ve accessed the Urgent.ly network through integrations with mapping and connected car platforms like Volvo Roadside Plus, Roadside Assistance, Uber, and DriveMode. Building on that impressive momentum, Urgent.ly today announced that it has raised $21 million in a Series B funding round
Urgent.ly’s platform is divided into four core pillars: requests, dispatching, communication, and completion. Customers contact Urgent.ly call center agents digitally or via phone, and those agents optionally send a text that allows them to share their exact GPS location. Then, Urgent.ly’s cloud backend “programmatically” matches the customers with one of 55,000 available service vehicles in the U.S., Canada, and Puerto Rico. Throughout, all parties involved — customers, agents, providers, and even customers’ family members — can chat with one another with real-time tracking. And when the job’s done, dispatch provides both a job-level and aggregate summary.
The model’s a bit like Uber’s, in that roadside assistance crews can see and respond to jobs closest to them, while customers can track providers’ progress and see an estimated time to arrival. Urgent.ly claims it can reduce response time by 50 percent.Moreover, customers pay only flat-rate pricing, in contrast to auto clubs like AAA that charge a recurring fee.
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