Where Experiential Wayfinding Improves Navigational Flow : Aeris

#News(IoTStack) [ via IoTForIndiaGroup ]

In buildings such as shopping malls and airports, it can be a complex task for people to find their way through multiple annexes, extensions, floors, flights, and even indoor tram systems. In many cases, complex buildings need their own navigation systems, and GPS is hardly usable when it comes to traversing indoor spaces.

Experiential wayfinding approaches indoor navigation or Indoor position sensing (IPS) with IoT to ease, expedite, and enhance each users’ route to their desired destination, and to minimize the frustration from getting lost and losing valuable time within the complexity of large-scale, sectionalized buildings. The best use cases for experiential wayfinding are within large indoor spaces and complexes where visitors typically spend an extended duration, with a large portion of that time spent walking from one area to another.
The My Disney Experience
is an example of an experiential wayfinding app for theme parks and resorts that goes beyond navigation. The My Disney Experience app can also help visitors get their days organized with a built-in planner in order to maximize their entertainment and vacation experiences. Furthermore, visitors can explore features that are available to them, attain real-time attraction wait times, browse restaurant menus, make reservations, and buy tickets on-the-go.

Co-piloting experimental wayfinding at Disney World is the MagicBand,
now used for all park visitors. This IoT wristband device helps expedite and enhance visitors’ experiences by holding hotel key, credit card, ticket, and FastPass information. The wristband also allows Disney World track where its visitors are, and to accommodate situations like long wait lines with excellent customer service by sending staff members in character to provide entertainment, or incentivizing visitors to take advantage of other attractions to encourage more efficient use of the theme parks. Experiential wayfinding for resorts and theme parks can ultimately build user awareness of what is available to them within these stimulating environments, so they won’t miss a beat on their getaway vacations.

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